Help Centre

If your payment has been taken on the 1st your GLOSSYBOX will be dispatched from the 5th. Dispatch takes place throughout the month so please keep your eye out for your confirmation email with your delivery details on! We hope you love your box when it arrives!

The 1 month Pay Monthly subscription plan is renewed automatically every month until you cancel.

You must cancel by the 14th of the month should you not wish to receive any further boxes.

The 12 month Pay Monthly subscription plan is renewed automatically after 12 months unless you decide to cancel.

You must cancel by the 14th date of the final box month should you not wish for your 12 month Pay Monthly plan to renew.

For 3, 6 and 12 month Pay Upfront subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel.

You must cancel by the 14th date of the final box month should you not wish for your 3, 6 or 12 month plan to renew.

Please note that orders in progress cannot be cancelled.

We are sorry to hear you want to leave if there's anything we can do to help you find you a more suitable plan please get in touch with us by talking to our Customer Care team on Live Chat through your account area.

PLEASE NOTE: If you are cancelling after the 14th, you will still receive next month’s edition as your box has already been allocated. Your cancellation will be effective from the following month.

We're really sorry to hear that you're missing an item from your box and can understand this is disappointing. To help us resolve this for you quickly, please inform our Customer Care Team which product you believe to be missing from your box by sending a message through Your Account. We will then be able to investigate the matter further for you.

We're really sorry to hear that your box has arrived damaged. Sometimes contents of the box may be disturbed in transit but we're always on hand to help.

To ensure we can get this sorted for you as quickly as possible, please ensure that you provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer replacement options.

IMPORTANT: If you experience any issues with missing or damaged items, you must contact GLOSSYBOX within 60 days from the date of receiving the merchandise. You can contact us through our Your Account.

Address changes must be made by 20th of the month to take affect the following month.

Please follow the below steps to update your address information:

· Log into your account

· Select 'view all' in the subscription section of your account

· Select the subscription that you would like to update within the 'current subscriptions' section

· At the bottom of this page, you will find a 'change address' button

· You will then be able to add/edit your address

· When saved, your change of address will apply to all of your future GLOSSYBOX orders

*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender due to an incorrect address, we will only be able to resend your address upon it's return back at our warehouse.

Please ensure you are looking at the subscription section in your account. This will provide you with the current status of your GLOSSYBOX and previous boxes received from ourselves. You will receive a confirmation with delivery timescales once your order has been dispatched from the warehouse. 

The product survey's can take up to 2 weeks to show in your account once the box has been dispatched to you. If this time has passed and you are still unable to complete your survey's, please contact our customer service team who will be able to help you! 

The Glossy Lounge can take up to 7 days to appear in your account once you have subscribed. However, the list is updated daily close to Limited Edition launches. In order to gain priority access and subscriber discount of our Limited Edition's you must go through the Glossy Lounge in your account. If you have an active subscription but do not have access, please contact our customer service team who will be able to help you! 

If you want to change to a different subscription plan, or perhaps you have a gift card which you would like to redeem, you must wait until your current plan is expired/cancelled.

You can then reactivate any time after the first of the following month, in order to avoid duplicate boxes. (e.g. if you have a 6-month plan that starts in February and ends in July, you must opt out/cancel by the 24th of July to avoid your subscription from renewing. From the 1st of August, you can log in and reactivate - choosing whichever new plan you prefer).

The most common reason you're experiencing difficulty on our website may be a browser issue. Our website is not consistently supported by Internet Explorer, Safari, iPads or mobile phones, which may lead to occasional problems when accessing your account dashboard. To optimise our website’s functionality, we recommend using Google Chrome or Mozilla Firefox.